Privacy Policy

We may collect information you provide when creating or updating an account, using app features, publishing content, contacting other users, submitting a report, or requesting support. This may include your name, phone number, profile details, photos, contact information, messages sent to support, and content you choose to publish.

When you use the service, we may collect basic device, browser, app version, network, usage, notification, diagnostic, and log information. This information helps us operate the service, understand performance, prevent misuse, and improve the user experience.

Some features may ask for access to photos, the camera, notifications, or a contact you select. Access is used only to provide the feature you request. Selecting a contact does not give Shela Connect access to your entire address book. You can manage device permissions in your system settings.

We use information to create and secure accounts, provide community features, display and manage content, enable communication, send requested or relevant updates, personalize the experience, respond to support and safety concerns, enforce our terms, comply with law, and maintain and improve the service.

Information may be shared with other users when you choose to publish a profile, listing, post, contact detail, or other contribution. Please review content before posting and avoid sharing information you do not want others to see.

We may also share information with companies that help us operate the service, with authorities when required by law, or when reasonably necessary to protect users, prevent fraud, investigate abuse, or defend legal rights. These companies are permitted to process information only for the services they provide to us. We do not sell or rent your personal information.

Shela Connect includes user-submitted content and may provide links or contact options for residents, businesses, services, events, and other third parties. Information you share directly with another person or third party is also subject to that recipient's practices. Use care before sharing personal or payment information.

We retain information for as long as reasonably necessary to provide the service and for legitimate purposes such as security, dispute resolution, abuse prevention, and legal compliance. Retention periods may vary depending on the type of information and why it is needed.

You may update certain account information and notification preferences in the app. You may also delete eligible content and request or initiate account deletion. Some limited information may be retained where required by law or reasonably necessary for security, fraud prevention, or resolving disputes. Account deletion guidance is available on the account deletion page.

We use reasonable administrative, technical, and organizational measures designed to protect information. No online service can guarantee absolute security. Please protect access to your device and notify us if you believe your account has been used without permission.

Shela Connect is not intended for children under 13. We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has provided information may contact us to request review and removal. Additional information is available in our Child Safety Standards.

We may update this policy from time to time. The revised policy will be posted on this page with an updated effective date. Continued use of the service after an update is subject to the revised policy.

For privacy questions, requests, or concerns, contact BigBit Infotech at shelaconnectapp@gmail.com.