I did not receive my OTP
Confirm the phone number and country code, check that phone authentication is available in your region, wait briefly, then request a fresh code. Never share an OTP.
Resident support
How can we help?
Quick answers for accounts, community safety, listings, and alerts.Why is my post pending?
Some content is held for safety review by automated moderation or an administrator. You can see its current state under Settings - My Content.
How do personalized alerts work?
Choose interests in Notification settings. Shela Connect also learns from app activity when personalization is enabled, then sends relevant alerts to matching residents instead of broadcasting every update.
How do I report or block someone?
Open a community post or reply and use the three-dot menu. Reports go to the moderation team; blocking hides that resident's community activity from your feeds.
How do I delete my account?
Open Settings, choose Delete account, review the warning and confirm. The deletion is permanent.
Need personal help?
Email shelaconnectapp@gmail.com with your phone number's last four digits and the relevant post or listing title. Never send an OTP.
Contact the team